Contact Support¶
Get help from the WhisperHedge team.
Email Support¶
support@whisperhedge.com
We typically respond within: - Critical issues: 2-4 hours - General questions: 24 hours - Feature requests: 48 hours
What to Include¶
When contacting support, please include:
- Your email address (account email)
- Issue description (what's happening)
- Steps to reproduce (how to trigger the issue)
- Screenshots (if applicable)
- Browser/device (what you're using)
Before Contacting Support¶
Try these first:
- Check FAQ
- Review Troubleshooting
- Search documentation
- Try manual refresh
- Clear browser cache
Response Times¶
Free Tier¶
- Email support
- 24-48 hour response
Pro Tier¶
- Priority email support
- 12-24 hour response
Premium Tier¶
- Premium support
- 2-4 hour response
- Direct support channel (coming soon)
Emergency Issues¶
For critical security issues: - Email: security@whisperhedge.com - Include "SECURITY" in subject - We respond within 2 hours
Feature Requests¶
Have an idea? We'd love to hear it!
- Email: support@whisperhedge.com
- Subject: "Feature Request"
- Describe your use case
- Explain the benefit
Bug Reports¶
Found a bug?
- Email: support@whisperhedge.com
- Subject: "Bug Report"
- Include steps to reproduce
- Add screenshots if possible
Social Media¶
- Twitter: @whisperhedge
- Updates and announcements
We're here to help! Don't hesitate to reach out.